WELCOME TO THE OFFICE OF THE TAX OMBUD

The Office of the Tax Ombud (OTO) is an independent and impartial organisation that helps resolve tax complaints taxpayers might have with the South African Revenue Service (SARS). It is committed to helping improve the country’s tax administration system by promoting a healthy balance between taxpayers’ rights and obligations on one side, and SARS’s powers and duties on the other.

Lodging a complaint with the OTO is easy and free. For detailed information on lodging a complaint and what happens once a complaint is received by the OTO click below.

Process to lodge a complaint How to lodge a complaint

WHAT YOU NEED TO KNOW

Many taxpayers do not know where, when, and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. The Office of the Tax Ombud has compiled a list of informative, leaflets, guides, and tax excerpt that provide answers to all your questions.