Know Your Rights

Many taxpayers do not know where, when and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. Therefore, it is important that they learn about the Office of the Tax Ombud (OTO), which provides an impartial and independent process for resolving tax complaints against SARS.
Lodge a Complaint

Latest News

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OTO Online Complaints System Challenges

23 Jan 2023
Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints…
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Fair Play 27

6 Dec 2022
As this is the last issue of Fair Play for 2022, the editorial team has made sure it is a worthwhile read, with insights on important subjects in the tax…
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Fairness for all: Case 21

30 Nov 2022
Delays in the payment of tax refunds are still the most frequent complaints lodgedwith the Office of the Tax Ombud. This is despite the OTO previously compiling ahard-hitting report on…
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Fairness for all: Case 20

27 Oct 2022
Some taxpayers may be under the impression that the Office of the Tax Ombud (OTO) onlyassists taxpayers with complaints against the South African Revenue Service (SARS) if there aretax refunds…
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NINE YEARS OF ENSURING FAIRNESS

12 Oct 2022
MEDIA STATEMENT ISSUED BY THE OFFICE OF THE TAX OMBUD FOR RELEASE ON 12 OCTOBER 2022 PRETORIA: OTO celebrates nine years of ensuring fairness by helping hundreds of taxpayers secure…