Know Your Rights

Many taxpayers do not know where, when and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. Therefore, it is important that they learn about the Office of the Tax Ombud (OTO), which provides an impartial and independent process for resolving tax complaints against SARS.
Lodge a Complaint

#TAXPAYERSRIGHTSMATTER

Get in touch with the Tax Ombud if you have tax complaints with SARS!
  • Contact Centre number, 0800 662 837.
  • Our office is operational from 07h30 – 16h30 on weekdays (Mondays to Fridays).
  • Email us at [email protected] for queries and complaints.
  • Submit tax complaints directly online? Click here for a step-by-step guide.

Latest News

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Fairness for all: Case 17

26 Jul 2022
The Office of the Tax Ombud is pleased to share the 17th issue of its monthly case study newsletter Fairness for All. The newsletter seeks to educate taxpayers about the…
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Fairness for all: Case 16

27 Jun 2022
In 2017 the OTO issued a report after finalising a systemic investigation into what caused delays in SARS paying refunds to taxpayers. One of the issues identified was that SARS…
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Fair Play 24

7 Jun 2022
The theme of the current edition is “Balancing  taxpayers’ rights and obligations”, and the articles and insights featured in this issue seek to do precisely that by providing informative material…
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Fairness for all: Case 15

30 May 2022
Taxpayers regularly experience challenges with IRP5 certificates, either with incorrect information reflecting on the certificates or not receiving the IRP5 certificates from their previous employers. It is important to note…
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Fairness for All: Case 14

26 Apr 2022
The OTO has discovered a previously unidentified issue relating to SARS repeatedly conducting verifications that could be contributing to delays in the revenue authority finalising assessments.  This issue was found…