Know Your Rights

Many taxpayers do not know where, when and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. Therefore, it is important that they learn about the Office of the Tax Ombud (OTO), which provides an impartial and independent process for resolving tax complaints against SARS.
Lodge a Complaint

#TAXPAYERSRIGHTSMATTER

Get in touch with the Tax Ombud if you have tax complaints with SARS!
  • Contact Centre number, 0800 662 837.
  • Our office is operational from 07h30 – 16h30 on weekdays (Mondays to Fridays).
  • Email us at [email protected] for queries and complaints.
  • Submit tax complaints directly online? Click here for a step-by-step guide.

Latest News

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Fairness for all: Case 21

30 Nov 2022
Delays in the payment of tax refunds are still the most frequent complaints lodgedwith the Office of the Tax Ombud. This is despite the OTO previously compiling ahard-hitting report on…
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Fairness for all: Case 20

27 Oct 2022
Some taxpayers may be under the impression that the Office of the Tax Ombud (OTO) onlyassists taxpayers with complaints against the South African Revenue Service (SARS) if there aretax refunds…
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NINE YEARS OF ENSURING FAIRNESS

12 Oct 2022
MEDIA STATEMENT ISSUED BY THE OFFICE OF THE TAX OMBUD FOR RELEASE ON 12 OCTOBER 2022 PRETORIA: OTO celebrates nine years of ensuring fairness by helping hundreds of taxpayers secure…
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Fair Play 26

3 Oct 2022
Nine years have passed in a flash and the Fair Play editorial team is grateful to have been part of the Office of the Tax Ombud’s success over the years.…