The Office of the Tax Ombud (OTO) is an independent and impartial organisation that helps resolve tax complaints taxpayers might have with the South African Revenue Service (SARS). It is committed to helping improve the country’s tax administration system by promoting a healthy balance between taxpayers’ rights and obligations on one side, and SARS’s powers and duties on the other.
Lodging a complaint with the OTO is easy and free. For detailed information on lodging a complaint and what happens once a complaint is received by the OTO click below.
Many taxpayers do not know where, when, and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. The Office of the Tax Ombud has compiled a list of informative, leaflets, guides, and tax excerpt that provide answers to all your questions.
Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are…
Ten years has a special ring to it, and for the Office of the Tax Ombud (OTO), it represents commitment and achievement. We are excited to be celebrating the 10th…
The Office of the Tax Ombud (OTO) continues to receive many complaints about non-payment of refunds and delays in finalising disputes lodged. Not all complaints received within these categories are…
The Office of the Tax Ombud (OTO) is committed to delivering a quality experience by continuously listening to customers to meet their needs. Please help us understand and improve the…
Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints…