LODGING A TAX COMPLAINT

If you have a tax complaint against SARS:

 

Contact Centre: 0800 662 837

Our office is open from 07h30 to 16h30 weekdays

For complaints or queries, email [email protected]

Lodging a complaint with the OTO is easy and free. For detailed information on lodging a complaint and what happens once a complaint is received by the OTO click below.

WHAT YOU NEED TO KNOW

Many taxpayers do not know where, when, and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. The Office of the Tax Ombud has compiled a list of informative, leaflets, guides, and tax excerpt that provide answers to all your questions.

KNOW YOUR RIGHTS

The OTO’s Compilation of Taxpayers’ Rights, Entitlements and Obligations provides an overview of your rights and obligations as a taxpayer.

LATEST FROM THE OTO

Latest News

Marketing Consent | OTO

Fairness for all: Case 23

Delays in the payment of tax refunds continue to affect taxpayers. This is despite theTax Ombud identifying certain root causes of the delays as systemic issues – meaningproblems that are…
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Fair Play 28

Ten years has a special ring to it, and for the Office of the Tax Ombud (OTO), it represents commitment and achievement. We are excited to be celebrating the 10th…
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Fairness for all: Case 22

The Office of the Tax Ombud (OTO) continues to receive many complaints about non-payment of refunds and delays in finalising disputes lodged. Not all complaints received within these categories are…
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Have your say!

The Office of the Tax Ombud (OTO) is committed to delivering a quality experience by continuously listening to customers to meet their needs. Please help us understand and improve the…
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OTO Online Complaints System Challenges

Dear Stakeholders The Office of the Tax Ombud (OTO) is experiencing unforeseen challenges with its online submission of the tax complaints system. The system is not forwarding all the complaints…