Many taxpayers do not know where, when and how to lodge a complaint if they are unhappy with how SARS handled their tax matters or that of the clients they are representing. Therefore, it is important that they learn about the Office of the Tax Ombud (OTO), which provides an impartial and independent process for resolving tax complaints against SARS.
In 2017 the OTO issued a report after finalising a systemic investigation into what caused delays in SARS paying refunds to taxpayers. One of the issues identified was that SARS…
The theme of the current edition is “Balancing taxpayers’ rights and obligations”, and the articles and insights featured in this issue seek to do precisely that by providing informative material…
Taxpayers regularly experience challenges with IRP5 certificates, either with incorrect information reflecting on the certificates or not receiving the IRP5 certificates from their previous employers. It is important to note…
The OTO has discovered a previously unidentified issue relating to SARS repeatedly conducting verifications that could be contributing to delays in the revenue authority finalising assessments. This issue was found…
On 7 April 2022, Tax Ombud Judge Bernard Ngoepe published the Compilation of Taxpayers’ Rights, Entitlements and Obligations. He expressed gratitude to all stakeholders who heeded calls for public comments…
The Tax Ombud, Judge Bernard Ngoepe, is pleased to share South Africa’s first-ever Compilation of Taxpayers’ Rights, Entitlements and Obligations. The document was compiled by the Office of the Tax…